Incidents reported on status page for St John Ambulance Australia https://status.stjohn.org.au/ https://d1lppblt9t2x15.cloudfront.net/logos/d06f166054c798b731cf44d482431690.png https://status.stjohn.org.au/ en https://status.stjohn.org.au/incident/821369 Sat, 07 Feb 2026 21:30:50 -0000 https://status.stjohn.org.au/incident/821369#064677b3d8c14d8f62136f8139d26f8471393e5b28869ac408afd15060793674 The USI Registry System was unavailable to allow for scheduled maintenance https://status.stjohn.org.au/incident/795445 Sun, 28 Dec 2025 23:00:00 -0000 https://status.stjohn.org.au/incident/795445#f5b52e2fe5814204ee27d0d4b9198e5723e8775e0eab8e4d5312709fccb98433 As part of the QLD onboard plan. We are going to do Dataloading from 29/12-31/12. Which will need to stop all the bookings from website, plus all connection to Salesforce https://status.stjohn.org.au/incident/743116 Tue, 14 Oct 2025 04:43:00 -0000 https://status.stjohn.org.au/incident/743116#f6442f85032ba6a3af2a5f71a3892e635019086efbf13e713b8537ad5dacec38 Some customers may not be able to view live St John Qld course availability data on the National Bookings portal. https://status.stjohn.org.au/incident/615248 Sun, 06 Jul 2025 22:00:15 -0000 https://status.stjohn.org.au/incident/615248#089b8630b52b9cd21a5174bbe825348b777ced72e3ad3e4247956dcbfba7835f Due to a technical fault, the USI Registry System (Student Portal, Organisation Portal and Web Services) is currently experiencing intermittent outages. https://status.stjohn.org.au/incident/612096 Mon, 30 Jun 2025 08:00:37 -0000 https://status.stjohn.org.au/incident/612096#29f11407e4e3a8fc6ce9942d1bd9222e12a7d4714b28041f8c22731f0e2aca50 Planned outage https://status.stjohn.org.au/incident/605601 Sun, 15 Jun 2025 11:00:06 -0000 https://status.stjohn.org.au/incident/605601#6761af4287cc275fdba01c57a041a5f0a48e115f13eeb86cb2d2e0fa02dfa81a Update SA's database while doing the Drupal 10 upgrade https://status.stjohn.org.au/incident/580061 Sun, 25 May 2025 11:00:00 -0000 https://status.stjohn.org.au/incident/580061#b831a506c5e085b8b92fa1e6b18569558c9a2c829a5f36b9c5571788a8afb7a1 Site will be unavailable as we perform maintenance upgrades to databases. https://status.stjohn.org.au/incident/580072 Thu, 15 May 2025 21:30:00 -0000 https://status.stjohn.org.au/incident/580072#d991fca000b5f9d64374ef333a68899be74cb3aa450b160b2d8d841ab3461121 All SSL certificates were successfully renewed. https://status.stjohn.org.au/incident/580072 Thu, 15 May 2025 12:11:00 -0000 https://status.stjohn.org.au/incident/580072#1f6817fa4f7771807fc7838baadb7c17765acda208d1bd619756a001ecaa1aa2 SSL peer certificates failed to auto renew before expiry due to a misconfigured CRON job. Visitors were presented with an SSL error in their browser. https://status.stjohn.org.au/incident/529970 Thu, 17 Apr 2025 05:30:00 -0000 https://status.stjohn.org.au/incident/529970#e798e49a497a7593ea29cf0247c190104f9c66597ac1dcf1ced94efa63503dc4 Maintenance completed https://status.stjohn.org.au/incident/529970 Thu, 17 Apr 2025 05:00:00 -0000 https://status.stjohn.org.au/incident/529970#d4202c4313a0f7f666f8a6efbac0ca60c9a519b1314aba7895c773e9f8557a40 St John's web form processing system will be down for vendor maintenance. During this time user will be unable to submit web forms or provide their enrolment information including USIs. https://status.stjohn.org.au/incident/612100 Tue, 15 Apr 2025 06:30:00 -0000 https://status.stjohn.org.au/incident/612100#805b826c664cec73e08c8516a9f53fe02a68e992b791d1e2b0638c15a8ca12a8 The USI Registry System was unavailable to allow for scheduled maintenance. https://status.stjohn.org.au/incident/612097 Sat, 08 Mar 2025 18:30:00 -0000 https://status.stjohn.org.au/incident/612097#89a6b95f076c88453df5ca8111676a4a37f428c50c9c60935758e4f6bd4dfde5 The USI Registry System was unavailable to allow for scheduled maintenance. https://status.stjohn.org.au/incident/475717 Wed, 11 Dec 2024 03:57:00 -0000 https://status.stjohn.org.au/incident/475717#b5d5f121dcdce556e11bb705d246805b23d501a89bab031f5abe5ad85fb23cea We have identified the root cause of the problem and applied a fix to resolve it. https://status.stjohn.org.au/incident/475717 Wed, 11 Dec 2024 02:42:00 -0000 https://status.stjohn.org.au/incident/475717#127dc28932692531194eb168161213d2376af233a1e563eaf2fa12cdd059a582 Users are unable to add first aid courses to the online shopping cart. This is preventing the course from being booked. In some instances an error may appear relating to USI. Please call 1300 360 455 to book first aid training while we work to restore services. https://status.stjohn.org.au/incident/456157 Tue, 05 Nov 2024 20:00:15 -0000 https://status.stjohn.org.au/incident/456157#bb5cc2d9fc5bf101ea73454505863ab0de22b1d636ced042d7d48a49310e6306 Site will be unavailable as we perform maintenance upgrades to databases. https://status.stjohn.org.au/incident/454175 Mon, 04 Nov 2024 00:58:00 -0000 https://status.stjohn.org.au/incident/454175#729353e117654a1839b8f0f1b35ccd8d9a93e70259b19bcbf08743915e2903c0 Site will be unavailable as we performed maintenance upgrades to databases. https://status.stjohn.org.au/incident/405904 Tue, 30 Jul 2024 03:00:00 -0000 https://status.stjohn.org.au/incident/405904#ac77662329123609c20682abb723910c2f00998189c715e8364c23fc0807b4d4 We are performing security and performance updates. https://status.stjohn.org.au/incident/385783 Sun, 14 Jul 2024 02:01:00 -0000 https://status.stjohn.org.au/incident/385783#3bbd792ce83cee01e3374eaf95bc0917e389da50c7c558dc11f062a0bb302532 Migrating Learning Management System to faster and more reliable hosting services. https://status.stjohn.org.au/incident/388430 Mon, 24 Jun 2024 08:10:00 -0000 https://status.stjohn.org.au/incident/388430#479e4ad6ad19b8b1b11c8febaaaa787217df2f4cf7e2118810731ff57375f5cf Issue has been resolved. https://status.stjohn.org.au/incident/388430 Mon, 24 Jun 2024 06:09:00 -0000 https://status.stjohn.org.au/incident/388430#83e63758d8cbe416752af434d1b0e08415bcfc2dac2184679b363346a88d1235 We have confirmed the service is still unavailable. No new updates from the USI office as yet. Customer will be unable to verify/validate their own USI via some St John websites. https://status.stjohn.org.au/incident/388430 Mon, 24 Jun 2024 04:13:00 -0000 https://status.stjohn.org.au/incident/388430#40847aa864c34139d25bfdad9934599824f37ba985f874fbb37096bd7c11991d USI office advised web services have been affected following the government's Digital Partnership Office release on Saturday night (22nd June 2024). This is currently under investigation with USI office. The USI office advised planned maintenance will be carried out until approximately 3:40pm AEST today as they work to resolve the issue. https://status.stjohn.org.au/incident/388430 Mon, 24 Jun 2024 01:58:00 -0000 https://status.stjohn.org.au/incident/388430#16501c71e589648ecb061e43029847fd91ad39a0d860cefb58654cde26d6c51b Investigating ATOs myGovID and RAM system outage over the weekend that aligns with outage logs. Working theory is there was an error with authentication reregistration. https://status.stjohn.org.au/incident/388430 Mon, 24 Jun 2024 00:55:00 -0000 https://status.stjohn.org.au/incident/388430#1519185875bed3689c2ff8d9a90bc2fd7678ef0129c4d251a5adc88683fc20ee Salesforce users will be unable to validate student USIs at this time. We are investigating the root cause. https://status.stjohn.org.au/incident/386248 Wed, 19 Jun 2024 02:40:00 -0000 https://status.stjohn.org.au/incident/386248#e62d5e87e195d8963e01c6caff289d39c538d872bd3e7c151618d8c5bbb31bbe The issue has been resolved with the help of our host partner. The root cause was due to an internal server error with our hosting platform. Thank you for your patience as we worked to resolve the issue. https://status.stjohn.org.au/incident/386248 Wed, 19 Jun 2024 02:29:00 -0000 https://status.stjohn.org.au/incident/386248#c637d54d0601b2404b822052f326169b92bd8142dd85a14f7b11ea99fe94995a It appears the automated backup process was caught at a cache clearing step and prevented a container from starting. https://status.stjohn.org.au/incident/386248 Wed, 19 Jun 2024 02:25:00 -0000 https://status.stjohn.org.au/incident/386248#4a2441f8dcce22365ee1cd4dc4bf3988a060e0259f18f7b1d2ff466ea7798e6f We have identified an incomplete maintenance process hanging on our hosting platform. We are in contact with our hosting partner and working on a fix. https://status.stjohn.org.au/incident/386248 Wed, 19 Jun 2024 02:19:00 -0000 https://status.stjohn.org.au/incident/386248#c252b1dc7ae1b6a0b50e32469893c87b03984a3bc7d10890b045d69c82bc0bf4 The St John SA website is currently experiencing an unplanned outage. https://status.stjohn.org.au/incident/380636 Thu, 06 Jun 2024 22:51:00 -0000 https://status.stjohn.org.au/incident/380636#3a09bd59ee88ddcce2af21bbc4656c65efe9a65e1c078301a39898d6158b83e9 St John SA website undergoing maintenance and upgrades. Users will be unable to purchase products, courses, or access their dashboard during this time.